Return Policy

Return and exchange policy

- The return or exchange of a product is a right for all our customers, and it includes all the products we offer on our shop.

- All the products offered on our shop are subject to the exchange and refund policy according to the terms and conditions stipulated on this page.

- Returns or exchanges can be made if the product is in its original condition when purchased and packed in its original packaging.

-If the customer opens the product in the presence of the delivery agent and decides that they do not like it, they have the right to return the product immediately at the same place.

-The product must be returned in its original condition, unused, and with its original packaging intact and undamaged.

.- Please contact us via the Contact Us page or via our phone numbers to request a return or exchange.

- Please take a picture and send the product with the city, address and order number specified so that it can be replaced by another product in case the product is corrupt or has a certain defect, or it is not used in accordance with the agreement.

- The amount is returned to the customer in full if the product he received is completely different from the product presented on our website.

- We are not responsible for expectations of customer use of the products, which we did not mention on the product page on our website.

- If the customer has paid by card (either the full amount or a partial amount) and receives the product but does not like it, they may return the product according to our return conditions. Once the returned product is verified and accepted, the customer will receive a full refund of the amount paid by card.